Horrific customer experience

So I have had endless problems since the 28th of June with my internet connection and then followed all the processes to get it sorted, I am paying for a 20mbps ADSL which then got 1mpbs until they sorted it the 19th July then on the 25th the issue resurfaced and it only got fixed 4 days ago but Afihost still deducted the full amount of money at the end of July which is a complete *******, I have spoken to Vallencia in your accounts department on the 7th of August and i have yet to receive any response regarding the query.And i sent all the emails through to them as well of since when i reported the issues