Horrible web hosting, horrible support quality, horrible company.

I have never seen worse web hosting with any ISP in South Africa. I work on multiple websites every day all hosted on a server with Afrihost. But once or twice a month for a few days I have noticed that the server slows down significantly and becomes almost completely unrerponsive.

We have been in contact with Afrihost regarding this matter, and all they ever do is respond with generic copy-paste replies in their emails. (It's so easy to do that I don't understand how it takes them so long to respond to emails.) I also have insider information of people confirming that this is what Afrihost support agents do to their customers instead of actually replying with intelligent replies to queries.

Every time I get in touch with them because of my EXTREMELY slow server that I pay a premium for, they just tell me to get in touch with my server admin. After doing so, Afrihost just says it's my problem they don't see anything wrong with the server that was working perfectly the day before.

The frustration is cranked to 11 and the quality of service is beyond the worst I have ever experienced.

I expect someone to get in touch.