Horrible service, lies and poor support

The worst service from the support team, I have been using the Cell C 50GB package for a couple of months now. The last time I used it was in December 2019 when the data ran out, 1st of Jan 2020 I try connect, it shows red, I restart and try all the troubleshooting methods but still shows the red light on the router and no connection.

I tried to log a query via livechat but Afrihost was still sleeping and was still in 2019, I gave it some time thinking that maybe its just a network issue and it will be resolved. On the 13th, 13 days without connection I logged a query and was responded by Portia, she tried to assist, we went through all the troubelshooting options but no connection, she suggested that the sim card be replaced, the following day I received the new sim card. I inseted the sim card but still no connection, I gave it a few and the problem persisted, I got in touch with her and she said she logged a query on the 19th with Cell C and that was the last time I spoke to her.

I then called Afrihost on the 27th of Jan (27 days of no connection), I spoke to Sthembiso Xulu for a full 30 minutes and still my problem was not solved, I request to speak to his supervisor at around 16:50, he said he is going to call him, I waited on the phone for almost 5 minutes, only for him to come back telling me that the supervisor can't come to the phone because he has knocked off, it was not even 5pm yet. I asked him if he had spoken to the supervisor and he said no, he is not available, I further interrogated him and at a slip of a tongue, he said "The supervisor said I should offer you a migration" I caught him for his lie that he didn't speak to the supervisor and I told him that he was lying.

I agreed to a migration from Cell C to MTN, upon processing he said the supervisor was not there to authorize the migration and he promised to call me the next morning, the next day I waited the whole day without an internet connection, 28, 29, 30, it is now 5 days and I am still waiting for Sthembiso Xulu to call me.

On the 30th of Jan (30 days without a connection), I logged another support ticket clearly explaining my issue and the stage we were currently at and that we had troubleshot and had a replacement sim, that we were at the migration and what the issue was and I requested that the package be cancelled with immediate effect and I should be refunded and compensated for my troubles and the lack of connectivity which has resulted in business losses. This morning (1st of Feb 2020), Goodwill N from Afrishot has THE ****EN AUDACITY TO REPLY TO MY SUPPORT TICKET WITH A ****EN GENERIC STEP BY STEP TROUBLESHOOTING INSTRUCTION TEMPLATE!!!!! I AM INSULTED!!!

(1st of Feb 2020, 32 days without an internet connection that I pay for my hard-earned money) I just cancelled the package via their website because this Goodwill guy ignored my request for cancellation, after the cancellation it said the package will be cancelled on the 1st of March.

Afrihot should cancel the service with immediate effect and should not debit my account this month, Afrihost should refund and compensate me for my troubles and the lack of connectivity which has resulted in business revenue losses and unnecessary expenses just to get connected to the internet. This should be done ASAP to avoid further action!!!

Don't reply to this and don't call me without reading the whole review and without an acceptable solution!!!

Support tickets: #IOI-***0 #IZQ-***6