Horrible service from Afrihost.

Horrible client experience with Afrihost. For almost 2 months I have been having intermittent connectivity on the Vumatel line but despite several complaints, Afrihost has failed to resolve or keep their word in resolving the issue. Instead I have been charged monthly for a service that's none existent and have had to deal with consultants who seem to imply that the problem is with me or somewhere else. And to add salt to the wound, I get charged a delivery fee of almost R300 over and above my monthly R900 fee, yet they took my router and never replaced it. Their own T&C's say first return is for Afrihost's cost. Attempts to have issue escalated have only resulted in being sent from pillar to post and call being forwarded to a manager or supervisor who never picks up the phone. If I don't have service why is Afrihost religiously billing me? Vumatel came and tested their line and even replaced their ONT box for free but my ISP Afrihost has failed to take accountability and resolve their side. I'm really disappointed that a complaint can go on for over 2 months without anyone knowing what needs to be done in a whole company but still demand payment. Its ****************.