Horrible service down for 3 days already

[13:36, 31/08/2023] Afrihost: ease give me a moment. I shall be with you shortly [13:42, 31/08/2023] Afrihost: Are you still there? [13:42, 31/08/2023] Afrihost: I'm still with you, please be patient [13:42, 31/08/2023] Gerhard Simpson: Yes waiting [13:43, 31/08/2023] Afrihost: Thank you [13:49, 31/08/2023] Afrihost: Are you still there? [13:49, 31/08/2023] Afrihost: Please note that the ticket is not opening on my end [13:49, 31/08/2023] Gerhard Simpson: yes, and the line is still down [13:50, 31/08/2023] Afrihost: Please accept my humble apology regarding the issues which you are experiencing from your end🙏🙏 [13:50, 31/08/2023] Afrihost: Kindly provide with a clear picture of fibre box light indicators [13:52, 31/08/2023] Afrihost: For how long have you experience the issue? [13:52, 31/08/2023] Gerhard Simpson: Since monday morning [13:53, 31/08/2023] Afrihost: It's been long 😔 [13:53, 31/08/2023] Afrihost: Kindly reboot the fibre box and router by powering the devices OFF and ON after 5 minutes, then re-test the connection once back on. Please advise if you're still not able to connect. [13:54, 31/08/2023] Gerhard Simpson: I was scolded by Nobelungu M for daring to ask for an update on Tuesday afternoon. But that seems to be just grandstanding [13:55, 31/08/2023] Gerhard Simpson: Doing this again for the 4th time today [13:56, 31/08/2023] Gerhard Simpson: has this been logged with Openserve, or am i just being gaslighted? [13:56, 31/08/2023] Afrihost: 🙏🙏🙏 [14:02, 31/08/2023] Afrihost: Are you still there? [14:02, 31/08/2023] Gerhard Simpson: Yes, just starting everything again. [14:02, 31/08/2023] Afrihost: Please advise if you're still not able to connect. [14:03, 31/08/2023] Gerhard Simpson: Yes, just starting everything [14:03, 31/08/2023] Afrihost: Thank you [14:04, 31/08/2023] Gerhard Simpson: Nope, still dead as a doornail [14:05, 31/08/2023] Afrihost: We sincerely apologize for the inconvenience caused.🙏🙏🙏 [14:05, 31/08/2023] Gerhard Simpson: How do I escalate this. How do i get a refund for the downtime? [14:06, 31/08/2023] Afrihost: Please note that I've requested updates on the issue with Openserve however you may request downtime with *** after the issue has been resolved. [14:08, 31/08/2023] Gerhard Simpson: has this call been logged previously? [14:09, 31/08/2023] Afrihost: Yes it has been logged [14:13, 31/08/2023] Gerhard Simpson: Did you guys not followup, I am your customer after all? [14:13, 31/08/2023] Afrihost: Please note that I've followed up, if you can check on the screenshot I shared [14:17, 31/08/2023] Gerhard Simpson: Thank you very much. [14:17, 31/08/2023] Gerhard Simpson: What do i do now? [14:18, 31/08/2023] Afrihost: Kindly check in to 24-48 hours if they've provided with the feedback. [14:19, 31/08/2023] Gerhard Simpson: No That is the answer i received on tuesday. This line will not be down for another 48 hours. [14:19, 31/08/2023] Afrihost: Please keep the devices on [14:19, 31/08/2023] Gerhard Simpson: Please send me that details of someone with any sense of urgency [14:20, 31/08/2023] Gerhard Simpson: I am putting this on facebook as a n example of the sterling service from Afrihost.