Horrible service and totally ***********. Do Better!

What must I do to get help! I have had to follow up with Afrihost so many times that I have lost count. Each time the service desk agent tells me the same thing.

Today I got told that there is nothing else that I can do I just have to wait. I have been waiting since the middle of November. firstly the idiots at Vodacom didn't release my line. Now I am told that even though Vumatel recognize that the line has been released Afrihost cannot proceed with the migration as there is some "lock" on the line. Each agent says they will send email and get back to me .. well if they send email the same way they get back to me then I can guarantee that no email has been sent. The number of time I have been told that the supervisor is busy (with who knows what) and still no-one cares enough to follow up with me.

I am appalled by the lack of service and absolute incompetence of the only people that I can engage with at the help desk. Afrihost, if you want to keep my business you had better make a plan and address my URGENT issue. Putting my line number on an excel spreadsheet is be sent to the Vumatel Dev's is simply NOT good enough.