Horrible service and charged double for one month.

I moved from one unit to another in the same complex with the same fibre boxes ect. when I called and asked for a transfer they inform me I have to cancel my account and apply for a new one, very irritated with the situation I did it and had to wait 2 weeks for the new installartion. Keep in mind I already paid for a full month on the 3rd of December and then did not have internet for 2 weeks. After the "new installation" (no new equipment was needed as I already had everything) was done on 13/12/2018 at the new unit they bill me for the 2 weeks remaining in the month after I already paid for a full month. I called and asked what is going on all they had to say is sorry that is how it workes they cannot do a credit on a fibre line. I have now paid for a month and a half's fibre but will only have it for 2 weeks of the month. This is ridiculous.