Horrible service all round in 2024 by Afrihost!

I originally processed my cancellation of my fibre service in May. There wqs a so called billing error billing error from Afrihost on June 1st. They promised me a free month if I didn't cancel and promised to call me up asap to see how they can salvage the relationship. I initially accepted, but I decided to proceed with the cancellation anyway because no onencalled. Afrihost attempted to debit my account on June 1st. The original cancellation date was set for June 30th. The free month was still applicable.

My cancellation dqte is now July 31st, which Afrihost is now insisting is the effective date. They are refusing to move the cancellation date back to June 30th, despite the fact that I no longer live at the address where the service is provided.

Due to the poor service, I am canceling everything with afrihost. Last week, I called and spoke to a representative who didn't listen to me or try to resolve the issue. Instead, he was defensive of Afrihost and directly blamed me for the problem.

After six years of excellent service, this experience has been extremely disappointing. It seems the company has grown too big to care about the clients who have been loyal from the start with them.