Horrible service

I cancelled my subscription with afrihost before the next billing month (which is usually before the 15th of each month). My cancelation was acknowledge by them however they did not want to let go of my fibre line. This makes it impossible for me to get any other provider on my fibre line as afrihost is still using . this is very unprofessional , ive escalated the issue with them for at least two week.

Plus the service level at afrihost is ridiculous , you wait at least 40 mins on a call before you can speak to a consultant, Its atrocious really! The reason I decided to leave the company was because my internet stopped working out of the blue and no one could assist me