Horrible service

I am extremely disappointed with the level of service I’ve received from Afrihost.

I have been a customer since 2021, and my fibre line has been experiencing ongoing issues since 2025 with little to no resolution. Last night, my fibre connection stopped working completely. I logged a support request, yet nearly 12 hours later, I am still without assistance.

I have been informed that there is a 72-hour waiting period, despite explaining clearly that I work from home and rely on this service for my income. This delay is unacceptable and is directly impacting my ability to earn a living.

What is most frustrating is the inconsistency in service—if a payment is missed, the service is suspended immediately, yet when the customer is in need, there is no urgency or accountability from Afrihost.

I am paying a premium for this service and expect reliable support and timely resolution. I request immediate escalation of this issue, urgent technical assistance, and clarity on compensation for downtime.

If this matter is not resolved promptly, I will have no choice but to consider alternative providers.

I expect a response as a matter of urgency.