AC
Aarifah C

1 reviews | Active since Sept 2015

16 Apr 2020, 09:03

Horrible service

I was changed from Cell C to Telkom due to Cell C apparently leaving Afrihost. I was then told my package needed to be changed to a 'similar package' and my telkom sim card was delivered and activated from March. I have experienced nothing but problems after this. My package was now 40GB during the day and 40GB from midnight to 06 in the morning. I was on a 50GB package all around for Cell C,i don't use my off peak data at all because I'm sleeping during those hours, so I'm basically 10 GB short! I don't get updates via email or on my app anymore because apparently it's not available as yet, which really isn't my problem because when I signed up for my package with cell c I was able to monitor everything, why should I be inconvenienced. An even bigger issue is that I experience nothing but slow and interrupted connectivity especially now that I'm working from home, I'm trying to earn a salary to pay afrihost and yet you're making it impossible to do so. Why was even put on telkom in the first place when there's also MTN coverage in my area and MTN is waaay better. Please sort yourself out before I look for another wifi service who actually wants me as a customer.

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