Horrible service

Made an order for fribre 2 weeks ago. Made several calls to find out what the status was and I got no explanation as to why I haven't received a call for installation as this typically happens quite quickly. Eventually, I decided f#@k this and I called the company that is actually in charge of installation - Metrofibre. I was informed that no order was ever received from Afrihost. Confused, I call Afrihost to find out what is happening. After being on hold for about 15 - 20 minutes, they come back to me and told me the order was indeed never sent to Metrofibre because Afrihost had no been able to verify my address. This is 2 weeks after I placed the order and nobody from Afrihost thought to call me???? Now they ask for proof of residence and say once they get that via email, the order will be placed. Once again, why did nobody from Afrihost contact me about this.

I have been spending an insane amount of money on data over the last week or so because I work from home and my job is very Internet based. A simple phone call to ask for my POR would have saved me so much money, instead I had to be a detective on my own case. Appauled to say the very least