Horrible service

It is so disappointing that when Afrihost has to refund ones account it takes millions years for the refund to process or clear in the account. Called in on the 4th to process my refund and today is the 15th and I still haven’t received my money back and everytime I contact them they telling me of 14days that I still need to wait for my money to clear in my account.. if this is how you treat customers then one should take their business elsewhere where is is valued more…. Refund should be taking a 3-5 working days to reflect not this long !!! And your agents are not well trained also