Horrible service

Is there a more pathetic combination than that of Afrihost and Metrofibre?

I used to love Afrihost for their convenience and user friendliness. I even recommended them to friends and family. That sentiment is now long gone and I am so angry about their poor service.

I moved to a new apartment on the 26 of February and requested a fibre transfer. After 3 days of still no internet I contacted Afrihost and was not happy with their poor response so I contacted Metrofibre myself.

It turned out the previous tenant never cancelled the existing fibre so an early line release was requested (after I had to tell Afrihost what to do) on 28 Feb 2025.

Fast forward a month, countless helpline calls, emails, you name it and I still don't have internet.

When I moved in there was a working Metrofibre box (with working green lights) in the flat so I doubted that was the problem but I still organised that a technician could come and install a new box early this week.

I was shocked and disgusted when Metrofibre called me again this morning to come replace the router, not even 3 days old because they saw I still had no internet. And then they had the audacity to tell me I needed to request an early line release, something that been done on 26 Feb and I had checked multiple times since then.

Do these companies not communicate with each other? And more concerningly do they not communicate with the technicians that they send into my home to fix things that are not even the problem.

If I am honest I still don't really know what an "early line release" entails, but is it really something that takes more than a month?

How embarrassing that I was the one thar had to contact Metrofibre to figure out what the initial delay was. And I find it utterly disappointing that Afrihost (even though I have call atleast 5x times, and used the whatsapp service, I kid not, 15 times) still don't follow-up with Metrofibre and does not put more pressure on them to sort this out. And don't even get me started on the whatsapp line.

Shocking service! I wish I could cancel. Would not even recommend to my enemy.