Horrible service

My ADSL line is managed through Afrihost. Their marketing makes you believe that this is somehow better than dealing with Telkom directly. All they do is log a call with Telkom (Which I can do myself) and they then tell you that Telkom will contact you. My ADSL line has been down for nearly two weeks. My ADSL line has been extremely slow now for weeks and was down for almost two weeks. I logged multiple calls with Afrihost and I always receive the feedback that Telkom will contact me (Yet to this day no one has phoned me, and I always have to phone Afrihost and they just log another call). There is no proactive service from Afrihost, following up etc. My line has now gone down again this morning. I am tired of Afrihost's pathetic service and will be cancelling all my services with them today. I don't see why I should pay Afrihost to manage my ADSL line if they cause me more frustration with their non existent service and I have to end up phoning Telkom directly anyhow.