Horrible Internet and customer service

I’ve been with Afrihost for close to three years now and I’ve just about had enough with the joke of what they would call service.

I have no Internet between every few days to few weeks. It feels like a full time job at this point where I have to submit support tickets asking for someone to fix my Internet issues. Every time you submit a support ticket you have to practically beg someone to assist you.

I have been left ignored four times this weekend on the same issue. Firstly, you submit one support ticket and up to four different support agents all reply telling you something different and when you reply to any one of them, they decide to ignore you.

Their so called turnaround time is also a joke. When your Internet is down and they have to send a technician out, they promise to have your Internet fixed within 48 hours. Having no Internet for 48 hours every two weeks is the most ridiculous thing I’ve ever experienced.

If only it actually did happen within their promised turnaround time. I have not had one case where my Internet was fixed within 48 hours. I have to threaten with escalating things to management after 48 hours before they wake up and decide to do something.

It honestly dumbfounds me why I have to sit with Internet issues every few days and support agents are either unwilling to help or just can’t help at all.

This is by far the absolute worst and most *********** ISP I’ve ever come across. I will be cancelling my package with them.