Horrible experience installing frogfoot fibre

Have been having an incredibly disappointing experience with them. I was with Afrihost fibre for years, and never had any complaints, but recently relocated. Getting them to coordinate with frogfoot to install fibre has been incredibly frustrating.

We made the order, and apart from that it was being processed, we didn't hear from them for weeks. We followed up with support a couple of times, each time hearing that our query is being escalated, and that we would receive feedback within 48 hours. Its been 9 weeks, 6 escalations, and to this day I have not received feedback. After hounding support again, we received feedback that frogfoot hadn't accepted my proof of address.

We restarted the process last week in my partner's name, as his name is on the rental agreement, and they have charged me for installation, but so far, no word on when installation will be happening, and again, no feedback from afrihost.