Horrible experience

I've had 5 appointments with the fibre company, and had to take 7 hours off of work - and I still don't have a fibre connection. Afrihost is quick to blame the fibre company - but they are the company that made the promises, with whom I have a contract, who took my money, and who is not doing anything to solve the situation. I wish there was a way to get my money back and get this mess out of my life. It's going to ruin my career, and I still won't have a fibre connection.