Horrible customer experience

I have been having Internet connectivity issues since Tuesday, I reported this on Wednesday when I returned from work, only to be told that the line is working fine. I explained on my email that it is on and off, meaning at the time they were checking, it was on.

I have been asked to connect the router to a laptop, I've asked what happens when one does not have a laptop, and I have not received any response.

Last night, Thursday, I was back at it again, struggling with connectivity. I've resorted to buy a data sim card as back up because I work from home and this is very annoying.

Today I submitted a call back request, the person called me but when I answer they hung up, still no call again.

I'm not sure if you not tired of our money or what, but the level of service from you this year is the worst.

Please fix your ship because it is sinking at this point.