HORRIBLE! Cancellation nightmare!

TERRIBLE!

Apart from their fees going up ever so often. I cancelled my afrihost service because I was moving out of my house. Contacted them and was advised that it can only be done on the app. Agent said I should select the end the month, when I checked I saw that the date was not available and the system forced me to select a later date (another month). I have advised that I am out of my house and have cancelled my service, yet they continue to send me payment reminders. My previous house has been sold and the owner has moved his Afrihost service to my house. So in essence they are billing 2 separate people for one active fibre line.

This was the response from afrihost insinuating that cancellation would be no issue:

Fezile.B - Afrihost.com CLIENTZONE - FIBRE : CANCEL FIBRE 30 JUNE 03 Jun 2025 AT 08:25 Good day Wesley, I hope you're well. You may cancel the package in the clientzone » select Connectivity » click on the package » choose Edit package & Cancel. The effective date will be 2025-06-30. Have a great day further!

I find this an absolute joke!