********** service from Afrihost

Please find a copy of my last letter (13 Oct) to Support @ Afrihost below. It clearly shows my dissatisfaction with the non-service rendered by Afrihost. No reply yet!

Good day,

Whoever reads this, please forward it to your CEO, Gian Visser. I am utterly dissatisfied with the service I am receiving from Afrihost and your normal consultants have up till now failed to sort out my complaints!!!

My communications and problems with service from Afrihost started on the 22/10/2019. From that day onwards I have periodically had 1. connectivity problems and also 2. slow downloading speed issues. 3. I also can't get access to ClienZone because of an obsolete email address which nobody seems to want to help me change to my current address!!!!!!!!! The link you always send me can't work because of the obsolete email address and nobody seems to get that!!!!!!

Whenever I send an email to support@afrihost I get some kind of generic email from somebody who happens to read the email. No specific answer that addresses my specific problem and no extra effort whatsoever. Then when I am in the middle of the conversation thread after replying to person Y, all of a sudden person X replies with a totally irrelevant suggestion with no reference to my previous emails.

How is it that Afrihost is still in business? I have been your client for many years paying my account timeously every month but still, you disregard any proper service to me. It seems as if you are only there to get a person as a client and then your job is finished. Your slogan is "Pure Internet Joy" well what a farce? For me, it is pure internet migraines!!!

I am now at my wit's end and do not know how to proceed. I would love to use bad language and throw my keyboard and scream at the top of my voice but I know it will be useless. I will, however if my problem is not solved satisfactorily send copies of this letter and all my previous emails to Hello Peter and complain using the platform of Facebook.

Please attend to my complaints?

Regards

L