********** Service

I am one of many South Africans who are still fortunate to be working during the pandemic. I installed wifi in April without a hitch. 2 August (a Sunday) I note my instalment has still has not gone off. I immediately wrote an email to Afrihost to inquire about this. It took 3 days before I eventually got hold of someone. I work from home, I have 2 kids that need to learn. I am a single mom. I have been forced to spend my food money buying data on a daily basis, now far exceeding my installment amount (an amount They did not deduct, even though the funds were there) . It is now the 17 August 2020 (after numerous, emails, 'call me back", whatsapps), during the worldwide pandemic and Afrihost just does not give @#$% about their customers, there was no communication to advise me as a client that their suppliers/business partners did not deduct, and this is our plan of action and we apologise for the inconvenience. Nope, that would be too professional and gracious. The staff I have dealt with (all but one, but he didn't know what he was doing) are unfriendly, cold, irritable on the line, and are completely cavalier. I would never recommend this ISP to anyone. For the record, I am still without an active fibre connection.