********** customer service experience

Appalled at Afrihost's service. After 4 days of raising my issues with them and spending the entire day practically with them on phone and their social media platforms. None of the consultants were willing to take any responsibility and kept on passing the buck. To my shock and amazement one of their agents - Marcelo Viglieno ( #MarceloViglieno ) actually told me flat out that he refuses to help me and I should raise my concerns with their supplier. I am highly disappointed and frustrated in the manner which Moshe Baiter - #Afrihost Client Care Manager and Artur da Silva - #Afrihost General Manager (support). The "Legendary" Support is nothing short of a myth. Following Twitter #Afrihost hashtags is proof that this customer service team has serious issues, its not adequately capacitated, customer service staff lack lack the requisite minimum customer service s****s and etiquette. Worst of it all you have an entire service team communicating without giving their names, all they give you is one of the initial lie ^M / ^V, etc. In instances where agents have the same initials its a nightmare to say which one you dealt with, the logical thing would be for agents to use name & surname initials to minimise confusion and for accountability purposes.