********** customer service

I'm absolutely fed up. Been having connectivity issues for 7 days now where there is only internet access for 10-15 minutes after rebooting the ONT fiber box. I submitted support ticket after support ticket and the staff just don't seem to care. Got a reply on the 6th support ticket stating it's been reported to vumatel. Vumatel contacted me 3 times with all 3 times being the wrong address (1 address in durban, told them it's incorrect, got a call later with an address in cape town, once again I said it's incorrect, third address again in cape town. All 3 times I said I live in Gauteng). Haven't heard from vumatel since.

It seems afrihost just doesn't care about keeping their clients happy, they only care about receiving their money each month.

I will not be paying for the non-service as I do not regard having to reboot the ONT box every 15 mins for 10-15 mins of internet access as service. This is also the 2nd time this month we've experienced constant no connectivity.

Afrihost I'm absolutely disappointed in the poor customer service, if you get notified about no connectivity constantly obviously the line reset did not resolve the issue and maybe you need to start considering sending a technician out.

In the past the customer service was amazing, on point and fast, now you might get a reply in a few hours or no reply at all, if you're lucky and get a reply, the reply asks for the status of the lights on the ONT, after replying the lights are green you don't hear back from them.

This is completely unacceptable!