HOPELESS HELP DESK DESIGNED TO NOT HELP

MTN deactivated my SIM due to no SMS or Call in 3 months. Afrihost told me that if I used a SIM direct from them, I would never have this problem. Took 14 days to receive SIM via courier at R250. It eventually worked for 2 days then failed. 10 days of WhatsApp and phone calls it was still not working. Eventually I am told to get a new SIM from MTN, port it to Afrihost etc. and open a new service because information originally provided was wrong, the R250 was unnecessary etc. They have a set of standard questions and answers, none of which address any real problems. TOTALLY USELESS HELP DESK. Every time you contact them you start fresh, jump through hoops, then get told it has been escalated, please wait 24 to 48 hours, and this just repeats every day. never any action or real attempt to resolve the issues.