HOPE EVERYONE READ THIS

Afrihost – absolutely shocking service.

My fibre has been DOWN FOR 24 DAYS. I’ve spoken to 20+ technicians, logged countless tickets, made over 6 phone calls, and watched Afrihost and Vumatel email each other back and forth while nothing gets fixed.

Every single time I’m told: “Ticket logged as urgent.” If 24 days without internet is your definition of urgent, then that says everything.

No ownership. No real feedback. No timeline. Just excuses and delays while I’m paying for a service I’m not receiving.

This is one of the worst customer service experiences I’ve ever had, and I honestly do NOT recommend Afrihost to anyone considering fibre.

Maybe posting this publicly is the only way to get someone competent to actually take responsibility.

Afrihost — sort this out. 👎