Highly Dissapointed, Unacceptable service.

I am a loyal Afrihost customer and had up until now been using 2 of their home LTE packages. The one fixed LTE router was being used by my girlfriend and as she is travelling abroad for a few months I put a notice to cancel the account temporarily which is something I now know Afrihost do not offer as part of their customer services and a cancellation with them means permanent service termination. I have not owned the router for a period of 12 months and they then sent an invoice for a R1,000 cancellation fee.

I called to ask if I can reinstate the package and rather pay the smallest amount possible and a lady named Valencia simply told me I have to pay up and then apply for a new sim. I am still a paying customer with 2 other products with Afrihost and I had hoped for better service and more satisfactory resolution to this issue. I am highly disappointed. This is the worst service when I really needed a business I have been a patron of a while now to come through for me.