Half details left out.

I am going to be moving in a few days time. I got hold of afrihost via Facebook messenger where I normally have my issues sorted out. They told me they can relocate my line to my new address without having to cancel it. They also informed me that I will have to do it 2 weeks in advance So the 2 week mark before I move (which was Friday 18 May) I app**** to relocate my line. I messaged afrihost to ask them for a progress update to which they said my line will only be canceled on THE FIRST OF JULY!!! Why? Because I had to do it before the 15 of the month. Which no one bothered to tell me about. The work I do requires me to work from home after hours. Now explain what I must do? I want my Internet up and running by the 3 June LATEST! Fix your stuff afrihost. Because this is bull****