Grossly *********** Staff at Afrihost = Two Months with No Internet

Afrihost has gone from a 10/10 to a 0/10 in the space of 2 months in my books. In the beginning of July 2018, I moved into a new flat, 3 doors away from my old one. Since Afrihost manages my DSL line, I contacted them and requested my line to be relocated to my new flat. My line has still not been moved and I'v been buying 3 Gigs of data on a daily basis to use my phone as a hotspot just so I don't lose my online job. I am a single mother with 2 children to support. It's been more than 2 more months of agony dealing with the grossly *********** staff at the Afrihost call centre. I have resorted to recording every call with them since August 2018. Here's the kind of incompetence I've had to put up with: *15/08/2018 - Spoke to Thato who told me that it will take 24-48 hours to relocate my line *17/08/2018 - Spoke to Lerato who told me that my line has been relocated and is now active in my new flat and we can test it. I asked her how that is possible because no Telkom technician came to my flat and she assured me that is was not necessary to have a technician come out to relocate my line. Baffled, I said ok and I told her I was not home and she said she'll call me at 3pm when I'm at home so we can test the line. She never called me back. *17/08/2018 - Spoke to Simande who told me that Lerato was mistaken - my line has not been relocated. *20/08/2018 - Spoke to Refilwe about the debit on my account for a service they failed to provide me with. She referred me to her Supervisor, Kwanda *21/08/2018 - Spoke to Kwanda who said he'll arrange for a credit and create a work order for a technician to come out and put my line in my new flat. He said he is expecting the line to be installed by 24/08/2018. *22/08/2018 - Spoke to Tshego who told me not to worry about the SMS I received on my phone that morning; all was in order. 28/08/2018 - Spoke to Tshego who said he'll escalate the delay to Telkom and will call me back. He never called back. *29/08/2018 - Received an SMS from Afrihost saying "Move order to holding pool" *07/09/2018 - Spoke to Tshego who told me that Telkom will call me on Monday or Tuesday (10/09/2018 or 11/09/2018) to relocate my line. *12/09/2018 - Spoke to Tshego who said Telkom systems are down and he would ask Kwanda to call me. I'm still waiting for that call.....

Afrihost, you have put my in so much debt because I have spent close to R3000 a month on data for a mobile hotspot just so I can hold on to my job. I have no words to describe what you've put me through. Even crying to your Supervisors doesn't help. Nobody seems to care anymore. Gian, CEO of Afrihost, where are you? I voted for you every year as the best ISP and I spoke highly of Afrihost every time someone asked me to recommend an ISP to them. Never again!!!! You are such a disappointment....