Great service from AFRIHOST call centre via WhatsApp

When I came home on Friday, after loadshedding, my Openserve OBN was flashing red on the LOS (lost of signal) light. I contacted Afrihost via their WhatsApp line. The call desk operator asked me to test several procedures, after we established that there is possibly a problem on the OpenServe fibre.

Asking other residents in the street whether they are experiencing similar problems, we confirmed that the problem was effecting several other fibre users int the street. A subsequent call was made to OpenServe. Openserve called on Saturday morning and a technician was dispatched to investigate. The problem was apparently that a tree branch damaged the fibre line running at back of our yards. The technician reconnected the fibre and we were up in 4 business hours after the call was logged (and that was after hours anyway)