Great products dismal technical support

It is not the 'home of pure internet joy' as they say in their ad, but 'the home of pure internet misery'. Great products but absolutely terrible technical support. They have 4 ways you can connect to their support desk 1. Call in and you wait for hours and the staff are not equipped to help and keep putting you on hold to ask other people what to do, and if they need to transfer you to another department they ask you to call in again .... 2. Their WhatsApp support takes so long that by the time they get back to you you're in a meeting or on the road 3. They call you back, this would be nice of they did not call back at 9:45pm when you are done for the day 4. Live chat has not been working for months now