GR
Gwenael R

1 reviews | Active since Oct 2015

10 Oct 2015, 13:21

Got blocked like I have no more data everymonth

I have raised ticket with Afrihost (Mobile Data) nearly every month (for 10 months) as I got disconnected towards the end of the month with a \No data available"when I still have sometimes more than 3 Gbs. I then need to wait between 15min to 2 hours to be connected again"

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Replies (1)
Afrihost.com
Afrihost.com's reply02 May 2023, 21:58
Official
Hello KwenaZA,

This can happen from time to time as accounting packets can get lost if the signal quality isn't great in the area. This will cause a \false capping\" where the account will need to be reset.