got billed R280 so far...for absolutely nothing

The day before the debit order, I asked for assistance, this was the reply:<br> <br> Dear EdwardThanks for your mail. We hope you are well.Your account is suspended because we are still waiting for line activation. This may take up to 30 days. Your router probably hasn't been struck by lightning, but if you left it plugged in during a storm you may want to Google the signs of lightning damage, and base your search on your router make and model.We will definitely let you know when your account is up and running :)Have a great dayLind<br> <br> Regards Nick - [URL Removed] Internet Joy!<br> <br> Now I dont get it, sunday I received a message that my line was activated. Previously when I called customer services they told me that no debit order would go through until my line was active and that it would take 14days. Now after fourteen days Nick tells me 30 days? And shortly afterwards a debit order goes through, and here I am empty handed and frustrated.