Good luck trying to relocate your service

Very dissapointed! Trying to move my internet, and it doesnt seem you are able to do it. I have supp**** the full new address with coordinates, screenshots and location pins, but you still require a utility bill? I HAVENT MOVED IN YET, I MOVE IN TOMORROW. On top of that I made the relocation request on the 18th already, after a week (today), I phoned to find out what is going on as it will jeoprodise my work if my internet is not moved in time. Then I was told the address is not clear and this was logged on the 21st. Why not notify the customer? Now we are on point 99 and having problems, and I had to contact you to find this out? Not the customer service I am expecting.