Going down the drain!

<p>I am sorry to say that I've had terrible service from what I once deemed to be a top service provider! I've been a loyal client for years and have always suggested Afrihost to friends and clients alike. Today, however, things changed. I've spent more than 2 hours in total on the phone/live chat and am yet to get a proper response. This morning (attempt 1 of solving my problem), I spoke to Sandeep (?) who logged into my computer remotely whilst on the phone. A few minutes later the phone went dead and Sandeep apologised for the line being cut off and explained that a cleaner had cut it off by accident. I was told that he'd fix the problem and get back to me. A few hours later (all whilst being unable to access or send any emails), I started a live chat to follow up on the query. Agent nr 2 said that Sandeep was offline and there was no record of my problem. I'm too frustrated to mention agents nr 3 and 4 (!), but needless to say, I'm still waiting for a solution. </p>