KW
Kirsten W

1 reviews | Active since Jan 2013

20 Jan 2020, 08:22

Go with ANY other internet provider!

I signed up less than 2 months ago for fixed wireless. I have to call DAILY to get reconnected, support team has to do a reset from Afrhost's side every time to get reconnected. I have not gone 3 consecutive days with a connection since I signed up, and Afrihost cannot seem to fix this. I have been told if I cancel I need to pay as the contract is still new. This seems grossly unfair as I am not getting the service I signed up for! I have tried to escalate to management several times, never received feedback. Accounts team is happy to cancel my contract if I pay all the cancellation fees. So frustrated. Really if you have any other choices in your area rather pick somebody else for wireless

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