Getting no service from my SERVICE PROVIDER

<p>Good day</p> <p>I've been struggling with my line now for almost 3 weeks now. Every Day at 10am my 4mb line (Where I use to get 3.2MB download for the last 3-4years) will go down. During this time I will only get 0.1 download, making my line useless. This will continue until 6PM precisely. At 1st I thought they are working on my line, but when this kept happening every day I contacted Afrihost (Ticket: PSS- ********** 4) and I didnt recieve any support until much later, and the "Support" was:</p> <p>I really think it could be the following affecting your line</p> <p>*link congestion<br />*Device (Router/Switch/Firewall/etc.) Performance<br />*Software issues (bugs) on a network device<br />*Faulty Hardware or Cabling</p> <p>Now I started to use another router and other user accounts. Every time I wait a day or so for a respond and they normally just blame me. But I kept going, sending screen shots and pointing out that on the AFRIHOST website it even shows that my line is syncing at 32KB. This fact never seemed to tell them that something is wrong. But after the 60th fault report they started to TELL me they will send out Telkom to see (You see, I pay them to manage my line, and they are always happy to take my money, but when I need support... Well...). But only after the 7th promise Telkom did arrive. By this time I was already back at work, so I had to take off from work to go there. The Telkom Technician just said that he can not find a fault on my line and showed me his reports. This reports shows that it FAILED at 10am...... But get this... There is no fault on my line.... HIS OWN REPORT SHOWS THAT THERE IS AN ISSUE AND AT 10am AS I SAID BUT THERE IS NO FAULT ON MY LINE?!?!?!?! So I tested the line and I got on my 4MB line 2.1MB download. So the Telkom techi says that its Afrihost who is F-ing around (As he put it) and not Telkom. When I say that my line is still not as it was since I have a 4mb line and this thing is showing 2mb he said that there is no way I can have a 4,mb line. I told him the TELKOM coverage map is showing I can go up to 4mb and he just said that it is not possible,. I also said that I had it for 4 years and he just kept saying no. He kept blaming Afrihost and he left. Yesterday the same happend. Today, the same. </p> <p> </p> <p>Afrihost has no issues taking my money. But when you need help they dont even check the system. They just blame you or telkom and just leaves it at that. HOW DARE THE CLIENT ASK FOR SUPPORT WHILE HE PAYS FOR IT!!!! HOW DARE HE!</p>