Furious internetless customer!

I was instructed after a line change to alter my router password so I called in and what should've been a simple procedure has turned into a nightmare where my laptop no longer sees my router thanks to ineptitude. I stupidly expected Marius to call back as promised but to no avail so I contacted Clientzone and received a call from Vinesh. After over 40 min of my phone calls and 30 of his I'm still without internet connection because I allowed Marius remote access to my laptop, bad move it seems. The promised call back from Vinesh has not happened and I'm left wondering what has happened to 'The home of pure internet joy?' This isn't my first problem, I'm quite dissenchanted after weeks of issues due to my line move so please tell me Afrihost, are you trying to get rid of customers? Do you have too many now??