"Fully automated" yeah right

I’ve had a horrid time with Afrihost. Fibre relocation gone totally off track. 29 May: Contacted support to log fibre relocation. They can't do it I must do it on the portal. Which I then did. 15 June: Current owner of the house I'm moving to logged cancelation for 01 Aug with their current ISP, BuzyBuy. 22 June: I contacted Afrihost support, checked if relocation is all good, I was assured it's all automated, no action required from my side. lol 01 Aug: Moved house on the 1st of August. Plugged router into fibre and to my surprise it connected to the internet. I contacted Afrihost support, and they confirmed that I am connected to the previous owner’s line, not mine. Support agent logged request to Vumatel for circuit release. 04 Aug: I contacted Afrihost support, agent said Vumatel can’t action the release because there is an active service. I need to contact the previous owner. The owner is overseas and hard to get hold of, he was not charged this this month, so I disagree that the service is active. I was told Afrihost can’t do anything further, it is my problem now. 04 Aug: I called BuzyBuy and confirmed the previous owner cancelled their service with them. 21 Aug: Internet died. I contacted Afrihost support; they say the fibre service is still active. Agent confirmed there is nothing Afrihost can do I must talk to previous owner to get him to cancel, WHICH HE HAS. Called BuzyBuy, they say it’s a simple process, I need to get my ISP (Afrihost) to log a cancelation on my behalf with proof of address to Vumatel. Unfortunately, BuzyBuy can’t do it for me as I already have an ISP that should be doing this. Called Afrihost again, I explained what BuzyBuy said, this agent said they will do it for me. Service clearance was then logged with Vumatel. 23 Aug: I contacted Afrihost support for update, was told I must contact them tomorrow, as cancelation is schedule for the 24th. 24 Aug: I contacted Afrihost support, cancelation was processed, now a service activation gets logged. 25 Aug: Early morning I contacted Afrihost support, activation failed, NO REASON GIVEN WHY. New ticket logged to escalate. 25 Aug: Afternoon I contacted Afrihost support, reason for the failure is the line is not released. They have now logged a line release. When will this nightmare end? - Every time I contact Afrihost, I need to submit proof of address – can’t they just attach the dam thing to my profile? - Most encounters with the agent they say they will get back to me, but they never do. - Why was I reassured multiple times “don’t worry sir, it’s all automated”, what *******.