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mzuvukile M
1 reviews | Active since Jan 2014
07 Jun 2025, 07:23
Full payment for full service why suspend when expecting full payment
They suspend my account for a few days due to late payment yet still bill me the full amount. I pay the amount I owed them then before the next bill arrives I asked whether they will bill me the full amount. They don't respond then I pay them R620 of R687. They debit the balance on my account they don't get it. Now they say I am in arrears of R114 where my account is suspended till I make payment. This means that they can suspend you for the whole month yet still debit you the full amount. Can't demand the full payment when you did not provide full service. Their clientzone is fine but the business ethics stink
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mzuvukile M's updateReviewer Update
09 Jun 2025, 15:03I decide to call them today to get this clarity. The audacity of the person in accounts to say that my account will be suspended till I settle even if it takes the end of the month. The R620 that has been paid to them has done its service from the 1st of the month till the 5th mind you the arrears was R67 where now they are making it R114. Customers in this country are just not appreciated. I don't dispute that I made a late payment last month but I paid in full yet the services were not fully rendered. Seemingly that is my liability hence their approach. Ja nhe
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mzuvukile M's update09 Jun 2025, 15:03
Reviewer Update
I decide to call them today to get this clarity. The audacity of the person in accounts to say that my account will be suspended till I settle even if it takes the end of the month. The R620 that has been paid to them has done its service from the 1st of the month till the 5th mind you the arrears was R67 where now they are making it R114. Customers in this country are just not appreciated. I don't dispute that I made a late payment last month but I paid in full yet the services were not fully rendered. Seemingly that is my liability hence their approach. Ja nhe