Frustrating service and no communication!

Absolutely shocking service from one of the so called top ISP's in South Africa. As a new customer your service and assistance during a new account activation phase, has left a sour taste in my mouth. I have app**** for a new service on the 6th of April. For the record, I have all infrastructure in place, no installation or router's are needed, this was made clear to them when I app****. The automatic activation failed due to an area outage in my area at the time of activation. A fault was logged with Vumatel, by Afrihost, and I gave the 24-48 hours to have it resolved, during this time I was not given any feedback whatsoever. On Saturday morning, after a very frustrating call centre call I was told that Vumatel does not actually work over a weekend and I further have to wait. In the meantime I have been billed (pro-rata and debit order went through) and invoiced for a service I have not yet received. I would think that you need to make sure your customer is happy and well connected before billing. It is the 11th of April today and still no service activation. Furthermore, I am sick and tired of call center people promising me to get back to me and then I have to phone back and find out what the progress is. Can they not inform via email or sms what the progress is. The whatsapp chat group people are rude and everyone has the same old story to tell, it's like talking to a computer. I thought it was personal assistance? They say first impressions last. Well, for a new customer moving over from TELKOM, this is not a great start, well nothing started yet but still. I had to deal with this with Telkom and I really thought things were going to be different. Well I am very disappointed and I hope Afrihost can prove me wrong from here on in.