Frustrating Service and Delivery

We signed up for Afrihost on the 28/7/2017 - received an email (Charlotte B) 19/8/2017 saying unfeasible - requested rates bills etc (ref IHM ********** 7) and on 28/8/2017 response from Afrihost saying all in order. Openserve at property on 8/09/2017 - say no fiber - called Afrihost and spoke to Barden. Barden said it looks like we are covered and would investigate and get back to me. No response. On 12/09/2017 I called (waited 13 mins to no answer) - the live chat does not work and I mailed and have still not reveived a response.

I cancelled Telkom and need to know of a way forward, I find this lack of response frustrating and the reason we left Telkom is because Afrihost was meant to be based on customer service.