Frustrating Lack of Service

A simple question Afrihost, where can I, as your customer who pays her account promptly every month, take my router, which I purchased from you, to be assessed for my insurance. It was struck by lightning last night. As my service provider and the person who I purchased the router through I would have thought that perhaps you could steer me in the right direction as to who I could get the router assessed by. How wrong was I!!!! No one seems to want to help me or even bothered to help me. I am extremely disappointed in Afrihost the past few months, I don't get feedback on a line that has been going problems since December, UNLESS I ask for feedback and now this? I have spent almost 2 hours on calling Afrihost, getting a little tired of wasting minutes for something that never gets resolved. Thanks for nothing!!