Frustrated with Afrihost

For the second time in 18 months I am battling for weeks to resolve technical issues with connectivity that worked perfectly. You do not have any wayto escalate a call and talk to anyone else than a cal centre agent with a checklist. I decided to cancel the service and move to a new provider to fix a simple issue if someone took time to listen. Then I get told that the system allocate a cancellation date and line will only be released in 60 days. I acccept that if there is a cancellation fee send me an invoice that I can pay to get rid of the incompetency. That also seem to bounce of a wall because the system does not cater for contact with a decion maker. Please if you decide to install a fibre connection consider alternatives.