Frustrated & disgusted

I logged a call with Afrihost on the 21 May 20h00 for my WIFI being down since the afternoon. I was then only informed about a general outage & was told to check the website for the update. My concern is we as clients do not always check the website why could we not have been informed via SMS or general email. It is day 4 & yet the issue is not resolved, every time i ask for an update via the WhatsApp chat i get told they working on resolving the issue. when i also ask if we will be compensated for the lost of connectivity during this time I get told to email the accounts department and that they only look at compensation if its one clients line that had an issue and not if its an outage. My response were why cant we as clients be compensated my increasing the speed as I'm sure we would appreciate that as well. The lack of concern or even trying to compensate the clients is disturbing. As an ISP they do not think of us as there clients. the fact that we have to ask for updates is pathetic.