Frustrated Afrihost Customer

I’ve had the most worst experience with Afrihost. My fibre line has been down for 13 days and to date all they can tell me is that they have to wait on Vodacom to sort out the issue. I’ve called numerous times daily for updates because I get promised that they will call back to provide feedback but absolutely no feedback. I’ve requested for Supervisor/ management call backs but no one bothered. I’ve sent numerous mails to the complaints department all I get is we are working on it. I was sent a ticket number stating that a technician would be in contact and he would be at my place at 18:00 on the 18th this past Friday and no one rocked up neither did any call me to advise that they would not be coming. This is extremely frustrating and disappointing as I run my business from home and has been costing me money to purchase data. Afrihost you guys need to seriously catch a wake up. I’ll be cancelling my subscription with you.