From the best to the worst?

From the best in town to the worst. I`ve been with Afrihost for +- 6 years and I have only had good service up untill recently. My fiber line went dead on the 16th of December 2021, I logged the first call on the 17th. Was advised the OpenServe will contact me to come resolve the problem. There was no call even logged with OpenServe. I`ve phone almost every workday and jut got the exact same result. Most of the Afrihost consultant said they will phone me back the same day with an update and I never heard from them again. In a couple of days it will be a full month without a service that I`m paying for. Literally R1000`s of of data and hours on the phone listening to hold tunes. I might as well just cancel the fiber line and get another service provider.