From the best service to pathetic service & no connectivity - most disappointed

When I first got my fibre, I just couldn't stop telling everyone how great the speed, reliability and the service received from Afrihost. I convinced so many to go with Afrihost because I am from an IT background and people trust my judgement. Not to mention I had the worst experiences with Neotel and Telkom. I even asked Afrihost to never let me go through the same hell, both on customer service and reliability of their product. For the first few months I was extremely satisfied with everything. Until a month ago when everything started going pear shaped. I now have more days without internet then I have with internet. They have sent people out and said all is good BUT I keep seeing the LOS red light on. When the connection is there, the connection speed is pathetic and then drops. I must then log a ticket. I get told the line is up. I know it isn't . Something either changes or it restores itself during the day. Or maybe they make changes are act as if nothing was wrong. I take offence to people thinking that they can pull the wool over my eyes without me noticing. I am very sorry but as of recent your service and product both suck and I will now share my bad experiences with you just as I praised you at one stage. Now I got egg in my face cause I told everyone they making a mistake going with your competitors. Maybe I was the one in the wrong.