From OK to ****

I've been an (ADSL) customer for years and, apart from the usual small hickups, was always satisfied(ish). That changed when I moved from ADSL to Fibre. I paid and Octotel came within working days3 days to do the installation. Afrihost was supposed to send the router within 1-3 working days as well. It's now been 10 CALENDAR days and still nothing. If I didn't contact them, I would have never known that there was an issue. Even after speaking to one of your "Agents" I wasn't told about the problem that kept the router from being sent out. Can your guys think for themselves? Or is it just about being paid and do the bare minimum?

How about you sending your customers an email to tell them about an issue???? But instead, nothing! Happy to take the money though.

Now I've been told it will take 3-7 working days to get the router!?!?!? Please explain to me how it can take over a week to send something from JHB to CT??? I'm considering to cancel this **** show and take my money somewhere else.