From hero to zero

The staff used to be knowledgeable and helpful. Have had problems with my line and speed for more than a week. Staff giving me the runaround and telling me I should downgrade my line. Why would it work for years and then stop working?! Next suggestion is to get a new router; reset the router; get a new ADSL Filter.

I have a packaged deal. There is a FAULT ON THE LINE. Report it to Telkom as I have requested and let them give proper feedback on the problem - and fix it!